Brookdale staff are rockstars!! Dallas is friendly and truly cares about all the residents. She made the process for my family very easy and made us feel so comfortable with our choice to choose Brookdale. I cannot day enough good things about her and the rest of the staff.
Alexis Cornwell
07/13/2018
Nanci Cornwell
07/09/2018
Residents seem very happy! I loved the live music, and the Coca Cola room
Gayle Beck
07/08/2018
My mother has lived at Brookdale for 4 year. In the last year I have become less and less happy with her care. She is supposed to be toiletted 4 times a day because of incontinence. This last Tuesday when I arrived at 3 pm she was laying in her recliner wearing a pair of depends and covered loosely with a small fleece throw. When I asked why she had no clothes on. None of the staff seemed to know. When the blanket was removed to get her dressed. Everything was urine soaked, her depends, 2 pads under her and her cloth recliner. Being on a toileting schedule she should have been pottied after lunch. This isnt the first time I have found her in that condition. One time she was transported from Brookdale by Dial-a-ride to an appointment they knew about. When she arrived at her appointment her depends was dripping wet and soiled with fecal matter. When the Dial-a-ride driver returned to pick her up he said she was like that when he picked her up from Brookdale. (Dont ask me why he didnt tell someone instead of transporting her!) Which brings us to today, currently I am sitting with my mom in the ER. She was given a Rx for an antibiotic on the 16th but Brookdale says it wasnt signed by the Dr. It was written on the 16th (today is the 26th) so I really dont understand why 10 days later they werent able to get it signed. So Brookdale called me this afternoon saying that my mom is uncooperative, combative and confused because of her UTI. She needs to go out today, Sunday, so she can get started on antibiotic that she should have already been taking. I am looking for a new facility to move her to.