Was visiting from Michigan and my brother brought me and my family here to play some mini golf. We thought is was a great idea and after dropping over $100 on 7 of us to play we wanted to take our kids to the restroom. The restrooms were closed but the workers at the ticket booth said we could go to the movie theater and use theirs. We were told they would remember us and we could reenter through the exit. On the way back in we were confronted by the manager Lulu. She started yelling at us saying we had to go through the entrance. When my brother tried explaining that we were told my the employees it was ok to reenter that way, she continued to yell at us saying she didnt care what the employees said. When I tried to explain to her what was going on, she started screaming at us that if we didnt like it she would call security. This made my 6 year old start crying. I went to the ticket booth asking for the manager and Lulu came yelling that she was the manager and if I didnt calm down she would call security. She was completely disrespectful and unprofessional. We went to guest services and was told that there wasnt much they could do since they rent out the space to the mini gold company.Extremely disappointed in this place. We wont ever be back again.UPDATE: so the GM reached out to me and apologized for the situation. He refunded us, gave us free passes and said he would talk to his employees about how our situation was handled.I appreciate him reaching out to me.
Tamara Green
03/26/2020
Great mini golf at Universal Citywalk. Go after 6pm so you can park for free (before 6 is $25 for parking!). They have 2 different courses to choose from, sci-fi or haunted. We chose the haunted. The theme and decor was all excellent and everything was well maintained. The only downfall is the price- it was over $50 for the 3 of us to play.
Gabriel Aldana
03/26/2020
Sper fun place to play a bit expensive but nice place to kill a few hours of fun